Privacy Policy

TTS Copier International Pte Ltd ("TTS", "we", "us" or "our") respects your privacy. This policy explains how we may collect, use, disclose, protect and manage personal data when you visit this website, request a quotation, submit a contact enquiry, submit a service request, submit a meter reading, communicate with us, or otherwise use our website services.

We have written this policy with reference to the Personal Data Protection Act 2012 of Singapore. It describes the main ways we handle personal data, and it does not limit any rights you may have under applicable law.

We aim to collect only the personal data we reasonably need for the purposes described in this policy. The categories below reflect the information you may provide through this website or through your communications with us.

Identity and contact details

• Name
• Company name
• Phone number
• Email address

Quotation and enquiry details

• Company information and site or location details where you provide them
• The type of arrangement you are interested in (for example purchase, rental or lease)
• The product or model you are interested in
• Your machine or service requirements
• Estimated monthly print volume
• Budget information, where you choose to provide it
• Requested options or add-ons
• Any remarks or notes you include with your enquiry

Service request details

• Your name, company, phone number and email address
• Your Company ID, where you provide it
• The service topic you select
• The description of your request or issue

Meter reading details

• Company name and email address
• Copier serial number
• Site or location, where you provide it
• The meter reading value you submit

Communications

The content of messages you send us by email, phone, WhatsApp or through our website forms, together with records of our communications with you.

Technical and website information

When you visit the website, our hosting infrastructure and security systems may automatically process technical information such as your IP address, browser and device information, and server and security logs. We do not currently use advertising or analytics tracking technologies on this website.

This website does not offer online checkout or online payment, and we do not collect payment card details through the website.

• Directly from you, when you submit a form on this website (for example a quotation request, contact enquiry, service request or meter reading) or when you contact us by email, phone or WhatsApp.
• Automatically, through normal website and server technologies that operate when you browse the site, including security and server logs.
• Through cookies or similar technologies, where used — see our Cookie Policy for details of what the website actually uses.
• Through embedded third-party content, such as map services on our Contact page, which may process technical information when the content loads.

We may collect, use and disclose personal data for the following purposes:

• Responding to your enquiries, requests and feedback
• Preparing quotations for copier purchase, rental, lease, upgrade, maintenance, rebuild and related services
• Arranging, providing and administering services you request from us
• Processing meter readings submitted to us for billing and account administration
• Communicating with you about your enquiry, request, order or agreement
• Maintaining the security of our website and services, and preventing misuse, abuse or fraud
• Improving the operation of our website and services
• Complying with legal and regulatory obligations
• Maintaining business, service and accounting records

We do not use your personal data for third-party advertising, and we do not sell personal data.

We collect, use and disclose personal data for purposes that a reasonable person would consider appropriate in the circumstances, and that are consistent with applicable law. Depending on the situation, we may rely on your consent, on the fact that the data is reasonably related to a transaction or service you have requested, or on another basis permitted or required by law.

Where we rely on your consent, you may withdraw it as described below. Where we rely on other lawful bases, we may continue to use the data to the extent permitted by applicable law.

We may disclose personal data only where reasonably necessary, and only to parties such as:

• Service providers and vendors who support our operations, such as hosting, IT, email and communications providers
• Professional advisers, where required for legal, accounting or insurance purposes
• Authorities or other parties where required by law, or where necessary to protect rights, safety or property
• A party involved in a legitimate business transfer, where applicable

We do not sell personal data, and we do not disclose personal data to third parties for their own marketing purposes.

Some of our service providers may process or store information outside Singapore. Where personal data is transferred outside Singapore, we take reasonable steps to ensure that the transferred data receives a standard of protection that is comparable to the protection required under applicable Singapore data-protection law.

We use reasonable administrative, technical and organisational measures to protect personal data, including access controls and private, non-public storage for form submissions. However, no method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please contact us if you have specific security concerns.

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, and for legitimate business or legal requirements. When personal data is no longer needed, we may delete, anonymise or otherwise securely dispose of it where appropriate.

You may contact us to request access to the personal data we hold about you, or to request correction of personal data that is inaccurate or incomplete, subject to applicable law. We may need to verify your identity before acting on a request, and we may charge a reasonable fee where permitted by law.

Where we rely on your consent, you may withdraw it at any time by contacting us. If you withdraw consent for processing that is necessary for a service you have requested, we may not be able to continue providing that service. We will explain the likely effect of withdrawal when you contact us, and we will process your request within a reasonable time.

This website uses only minimal strictly necessary technologies and embedded third-party content. For details of what the website actually uses, please see our Cookie Policy.

This website may link to external websites and may embed third-party content (for example, a map service on our Contact page). We do not control those websites or services, and their privacy practices are governed by their own policies. We encourage you to review the privacy information of any third-party service you use.

This website is intended for business and professional users. It is not directed at children, and we do not knowingly collect personal data from children through this website.

We may update this policy from time to time to reflect changes in our practices, services or legal requirements. The current version will always appear on this page with a "last updated" date. Please review this page periodically.

If you have questions about this policy, or wish to make a request relating to your personal data (including access, correction or withdrawal of consent), please contact us using the details below. We will handle your request in accordance with applicable law.