Repeated paper jams
Dust, toner residue and paper fragments around rollers and trays are common causes.
Keep trays and rollers clean, and use the recommended paper type and settings.
Our Services · Copier Maintenance
Keep your copier running.
Keep your copier running.
We handle the rest.
Preventive maintenance, on-site troubleshooting and genuine parts — with service response within 2 – 4 working hours, islandwide, from our own in-house technicians.
Service response
2 – 4 working hours
- In-house technicians
- Islandwide + offshore
- Abundant spare parts
Why maintenance
Downtime is more than an inconvenience
Paper documents remain part of daily business — which makes the dependable copier essential. If a machine fails, it impacts productivity, and when staff are serving clients, it affects customer service directly.
Regular maintenance reduces downtime and lowers the likelihood of breakdowns. If your copier is no longer under warranty or a service contract, our maintenance plans cover consumables and spare parts — usually far cheaper than buying them individually.
Covered under plan
Free service, consumables, spare parts and general maintenance.
What maintenance protects
Three things routine servicing looks after
Preventive maintenance lets technicians identify possible problems before they worsen — protecting your equipment and your daily operations.
Problems caught early
Technicians can detect possible problems with your copier before they worsen and severely affect its functioning.
Consistent print quality
Preventive maintenance keeps output clean — eliminating spots and repeated paper jams before they frustrate your team.
Longer equipment life
Wear and tear strains any machine. Routine maintenance extends its life so you get a better return on your investment.
Maintenance services
What our maintenance covers
Our maintenance service covers preventive care, on-site troubleshooting and parts replacement — delivered by our own technicians, never outsourced.
- Free service whenever your copier gives you issues
- Free consumables such as toner, replaced when low
- Free spare parts for wear and tear, faults or breakages
- Free general maintenance, as and when needed
Preventive care
Scheduled servicing that catches potential problems before they become breakdowns.
On-site troubleshooting
Our own technicians attend on site and get your machine running again with minimal disruption.
Parts replacement
Wear-and-tear parts replaced by our in-house team, backed by abundant spare parts stock.
Consumables covered
Maintenance plans cover consumables such as toner — usually cheaper than buying them individually.
Common issues
When your copier misbehaves
A few general checks can help — and when they don't, our team is a call away.
Streaks or uneven prints
Print quality problems often trace back to a dirty glass, rollers or the wrong toner.
Clean the glass and rollers, and use the correct cartridge for your model.
Misfeeds or curled paper
Poor-quality or damp paper curls and jams, and can leave excess dust inside the machine.
Store paper properly, avoid overfilling trays, and follow the recommended paper weight.
Error messages or connection trouble
Some issues need diagnostics beyond a quick check — never force stuck parts.
Note the error code and contact us — we can troubleshoot over the phone or on site.
These are general tips only — every issue should be inspected before a diagnosis. If the problem persists, contact our support team and we will take it from there.
Request Maintenance SupportSupport desk
Machine down or need toner? Reach us directly — for urgent requests, call or WhatsApp so we can dispatch a technician immediately.
Email sales@ttscopier.sg · Mon – Fri 09.00am – 06.00pm · Sat 09.00am – 01.00pm
How to request support
Three steps to a working copier
Our customer service workflow is managed end-to-end by our in-house team — no third parties, no middlemen.
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Tell us what's happening
Call, WhatsApp or use the customer service form. Have your company ID and copier serial number handy — they are on the machine sticker, and help us locate your machine quickly.
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We respond within 2 – 4 working hours
Our in-house support team gets back to you with next steps — many issues can be resolved over the phone.
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On-site support when needed
Our own technicians attend on site, islandwide — including Jurong Island and Bukom Island — with spare parts stock on hand.
Prefer a maintenance plan for your own machine? Get a maintenance quote instead.
Equipment & expertise
Technical expertise you can rely on
With our wide range of Xerox and Fuji Xerox machines, you will not need to worry about servicing your copier — we have the stock, parts and people to keep it running.
30+
Years in the copier trade
In-house
Technicians — never outsourced
Abundant
Spare parts stock on hand
Islandwide
Incl. Jurong Island & Bukom Island
FAQ
Copier maintenance questions, answered
What maintenance covers, how agreements work, and what happens if your situation changes.
Maintenance benefits any business whose current photocopier is not covered by an agreement. We have seen cases where a copier provider disappeared after sales, leaving the machine uncovered. Our plan covers all consumables and spare parts, which is cheaper than purchasing them individually in the long run.
The duration of the copier maintenance agreement depends on your copier model. This ensures we have the capability to cover your photocopier whenever it needs servicing.
If you sign a copier maintenance agreement with us, all you have to pay is the copy charges and a one-time agreement fee.
There are no penalty charges for early termination. However, once you terminate the agreement, we can no longer provide free service, free toner, free spare parts and free maintenance.
Copier maintenance
Need support — or a plan that prevents the call?
Request a service visit for an issue today, or ask about a maintenance plan that covers consumables, spare parts and general maintenance for your own machine.
Or call +65 6841 5500